F&Q

📦 Shipping & DeliveryQ: How long does shipping take?

- A: We process all orders within 1-3 business days. Due to high demand, standard international shipping usually takes between 7 to 15 business days. You will receive a tracking number as soon as your order ships!

- Q: Do you offer free shipping?

- A: Yes! We offer Free Worldwide Shipping on all orders.

 

🛡️ Safety & Quality Q: Are Luvio products safe for newborns?

- A: Absolutely. Safety is our top priority. All our products, including the CalmBuddy™ and SnuggleSack™, are crafted from premium, 100% non-toxic, breathable, and baby-safe materials.

- Q: How do I clean the CalmBuddy™ plush toy?

- A: To clean the CalmBuddy™, simply remove the internal electronics/mechanism from the hidden back compartment, and you can safely hand-wash or machine-wash the plush fabric on a gentle cycle.

💰 Orders & Refunds

- Q: What is your refund policy?

- A: We offer a Peaceful Night Guarantee. If our sleep solutions don't help your little one settle faster and sleep soundly, you can return the product within 30 days for a 100% money-back guarantee. No questions asked!

- Q: Can I change or cancel my order?

- A: If you need to change or cancel your order, please contact us immediately at support@luvio.com. Once the order has been processed and shipped, we cannot